Frequently Asked Questions

Frequently Asked Questions

  1. Is my payment information safe?
  2. How long I’ll take to receive my shoes?
  3. Why have I received an item with different branding?
  4. Where is your local store?


  • Ego is a secure site and yes, your personal or private information is treated securely and only transferred to us through a secure server connection, no financial information is maintained on our systems or third parties


  • USPS Economy 6-8 Working Days, other shipping option may vary, but feel free to let us know and we be happy to answer


  • In ego we have the philosophy of fast fashion, and we are a chain of retail branded and private label shoes so you might receive some of our thrusted brands.


  • We have stores in Puerto Rico and the Dominican Republic, and no matter where you are where are here to please.