To make a return please use the following address:
For more info contact one of our fashion consultants at:
No, EGO reserves the right to approve a request for change, return and / or claim of your merchandise. This can be requested sending an email to our support contact email. When approved is when we will give you instructions on how to proceed with your return.
If your return or product change is approved by EGO all return shipping cost will have to be taken on by the customer. This return should be issued 15 days after receiving your product or products.
Yes, all products will be accepted for return if in original packaging and no signs of wear or tear.
We do not return cash, credit card or PayPal payment when a return is approved and received. We will grant you a store credit to use in store or online.
No, all merchandise that was sold on sale, reduced price or had any product defects not inspected at checkout do not have the opportunity to return or change for another product.
We use USPS Economy Shipping which ships in 6-8 days.
Ego is located inside Plaza Las Americas, Puerto Rico's biggest shopping center. Location - 2L:227 @ 525 Av. Franklin Delano Roosevelt, San Juan, 00918.
Call EGO for any questions regarding your order or additional product information.
☎️ 787-754-6250