Returns

FREE RETURNS

We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged.

  • Return or exchange in one of our retail stores: For your convenience, we accept online returns at EGO stores. We gladly accept returns of unworn merchandise within 30 days of delivery. Shipping charges are not refundable. Returns will be refunded to the original method of payment or as store credit.

  • Return or exchange via mail: You can either print a shipping label and drop off at FedEx location, or you can take your item into a Happy Returns Return Bar to get your refund initiated immediately. You will receive an email when your return is received, and your refund has been processed. Shipping charges are not refundable. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 – 14 weekdays since the return label was issued.

  • Return or exchange in person with Happy Returns: Bring the item(s) you wish to return, along with the shoe box and original tags to a store location near you. No receipt or return label necessary! You just provide your email address or order number, and your refund will be initiated immediately. You can go directly to a location or Start Your Return online for an even faster in person experience. Shipping charges are not refundable. Refunds are always issued to the original method of payment.

EGO guarantees against manufacturer's defects. Normal wear and tear do not qualify. If you feel the merchandise is defective and it was purchased from this website, please contact us by emailing info@egolovers.com or calling 787-754-6250

EGO merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you.